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CAR Code of Ethics Professional Standards: https://www.car.org/marketing/clients/ethics
NAR Code of Ethics and Professional Standards: https://www.nar.realtor/policy/code-of-ethics-and-professional-standards
• Code of Ethics (NAR)
View the current NAR Code of Ethics here.
• Before You File an Ethics Complaint (NAR)
This brochure explains alternatives to consider before filing an ethics complaint, as well as what to expect after filing a complaint.
• Consumer and REALTOR® Ombudsman Hotline
Occasionally, consumers may find themselves in a dispute with a REALTOR®. The C.A.R. Ombudsmen are volunteers that serve as a neutral and independent voice to answer consumer or REALTOR® questions, improve communication between parties, and suggest possible ways to resolve issues.
• C.A.R. Code of Ethics and Arbitration Manual (Summary) (C.A.R.)
Procedures for processing complaints alleging violations of an Association's bylaws.
• Complete Code of Ethics & Arbitration Manual (C.A.R.)
Learn more about the process
• Sanctioning Guidelines (NAR)
While NAR does not recommend specific discipline for certain offenses, it does outline key points to be considered with respect to discipline.
A real estate professional's membership in the Association distinguishes him or her from non-members, because Member REALTORS® voluntarily accept the obligation to meet the standards of practice and conduct set forth in THE NATIONAL ASSOCIATION OF REALTORS® (NAR) Code of Ethics and Standards of Practice. This Code of Ethics represents the standard of business practices and establishes a public and professional consensus upon which REALTOR® Members are judged by their peers. Adherence to this nationally recognized Code of Ethics assures the public that a REALTOR® will conduct his or her business in accordance with the Code of Ethics and will provide services that both meet a higher standard than those mandated by law and promote the best interests of the clients and the real estate profession.
Members of the Association are also obligated to conduct themselves and their businesses in accordance with the Association's rules and regulations, Constitution and Bylaws, as well as the MLS rules and the Bylaws and Constitutions of MAR and NAR.
The Association has the responsibility to enforce these standards of professional ethics and conduct. For monetary business disputes, this is accomplished through arbitration or mediation proceedings. For violations of the Code of Ethics, this is accomplished through disciplinary proceedings.
The Code of Ethics establishes time-honored and baseline principles that come from the collective experiences of REALTORS® since the Code of Ethics was first established in 1913. Those principles can be loosely defined as: