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Sunsetting XpressKEYs

SUPRA will be sunsetting (aka shutting down) all XpressKEYs by the end of the year as a result of major cellular network carriers phasing out 3G wireless technology. The Marin REALTORS® will begin shutting off all XpressKEYs on August 30th to ensure that all members and co-operating members are on compliant technology before the end of 2021.

Why is the XpressKEY going away?

XpressKEYs run on 3G and because of that, will no longer be able to function once the network is shut down. This means that you will not be able to access any homes with an XpressKEY. You will need to upgrade to a SUPRA eKEY in order to avoid any service interruptions, and to continue to co-oping with other associations utilizing SUPRA products.

Why should I switch to an eKEY?

eKEYs offer better functionality with mobile phones, more security and are easier to operate than the old models. Most importantly, SUPRA and major cellular providers continue to upgrade and support the eKEY technology, which operate on your mobile phone.

The Marin REALTORS® encourages you to trade in your XpressKEY before the end of the summer to ensure that you have a key that will function through the end of the year and beyond.

How can I turn in my XpressKEY and set up an eKEY?

You may turn in an XpressKEY to the Marin REALTORS® office and exchange it for an eKEY.
- XpressKEYs can be mailed or dropped off at the Marin REALTORS® office at 40 Mitchell Boulevard, San Rafael, CA, 94901. Please place a business card with your XpressKEY in an envelope or a Ziploc bag so we can shut down the proper device.
- Need help setting up your new eKEY?
  - This helpful video from SUPRA explains how to download and use your new eKEY
  - Install the eKEY app
  - Download the Marin REALTORS® credit card authorization form
  - Email the completed form to memberservices@marincountyrealtors.com. Association staff will then email you with your authorization code to get your eKEY up and running.
- Please note: It may take up to 24 hours to process the upgrade